Maian Support Changelog (www.maiansupport.com) [+] Added [*] Updated [-] Bug Fix Version 2.2: ([18/02/2013]) [+] Added batch operations to admin search screen [+] Added new admin reports screen. Overview of total tickets with date,department etc filters and CSV export option [+] Added new password reset option to reset admin user login details. Refer to FAQ in docs [+] Added option to enable/disable system and re-enable on specific date (Settings) [+] Added option to send email notification if tickets/disputes are auto closed by the system (Settings) [+] Added popular BBcode formatting buttons to comments and reply boxes [+] Added support for Vimeo and YouTube bbcode tags [+] Added support for custom mail headers. Info on F.A.Q page in docs. [+] F.A.Q categories now support sub categories [+] F.A.Q questions now support attachments via new attachments section [+] Priority levels can now be managed via the admin interface. Settings > Priority Levels [+] Tickets can now be assigned to users/staff. This is available on a department level. [*] Added better PHP5 timezone support. Legacy code for PHP4. [*] Added option back in to auto parse urls into clickable links if BBCode is disabled. [*] Admin messenger option can now send to specific support team members, rather than all [*] Custom fields can now be set differently per department [*] Database backup now only displays and backs up tables related to Maian Support schema, not all tables in database [*] Encoding removed on 90% of files. Only certain core files are now encoded. [*] Moved option to rename attachments into admin settings. Default changed to NOT rename on install. [*] Update to stored dates & times for tickets/replies. Now stored as unix timestamps for better compatibility with timezones and server switches [*] Updated XML voting system to use Json. Legacy support for PHP4 or older [*] Updated jQuery library to latest stable release (1.83) [*] XML-RPC API for data posts now supports base64 encoded attachments [-] Fixed MySQL bug on tools page when purging tickets. [-] Fixed a couple of minor PHP errors related to E_STRICT which were introduced in PHP5.4 [-] Fixed attachment path issue for admin emails. Broken in 2.1, but only applicable to 2.1 [-] Fixed bug where dispute names were not being correctly displayed on admin view dispute screen [-] Fixed bug where priority level text was incorrect in imap emails [-] Fixed bug where standard response categories were displaying incorrectly on standard responses page in admin [-] Fixed bugs with pagination on admin log, ticket merge and search tickets screens ===================================================================================================================================== Version 2.1: ([18/03/2012]) [+] Added 'from' name and email addresses for users for ticket notification emails [+] Added BBCode support [+] Added message preview options [+] Added option to send user login details via email when added via admin [+] Added optional e-mail notification for admin ticket edits. Silent mode can also be enabled which always sends notification to the administrative user [+] Added separate email template files for imap tickets [+] Added ticket notepad. Useful for backend notes [+] Additional priority levels can be set if required. See docs [+] Admin quick links for easy access to certain pages. See docs [+] Custom fields for ticket creation and replies [+] Database can now be backed up from admin [+] Delete privileges for support team members [+] Departments can now be re-ordered in drop down [+] Dispute system so multiple users can view the same ticket [+] E-mail digest. Daily notification (via cron) of open tickets/disputes. Commercial only [+] Multi language interface possible. See docs [+] Quick message preview for admin users to view ticket message without clicking to view ticket [+] Ticket users can now have their portal access enabled/disabled via admin [+] Tickets can now be opened from XML http data posts. See docs [+] Unlimited imap accounts can now be set [+] When adding departments, you can now pre-populate ticket subject/comments with default text. This is ONLY for the initial selection. It remains unchanged for further selections if the fields contain data [*] Ad bar removed from free version [*] Added MySQL locale and character set support [*] Added password generator on user creation page [*] Admin comments now included in outgoing emails as default [*] Documentation updated and re-written [*] Entry log can now be cleared on a per user level [*] FAQ questions and categories can now be enabled/disabled [*] FAQ renamed from Knowledge Base [*] Many cosmetic improvements, code enhancements, bug fixes and security updates [*] Re-structured attachments folder to prevent too many files being added to a single folder. Existing attachments use old paths [*] Removed flash graphs in favour of jqPlot [*] Removed jQuery auto complete function in favour of jQuerys native auto complete [*] Removed spam sum and added support for Googles reCaptcha system [*] Standard responses can now be enabled/disabled [*] Ticket users can now update their email address and password [*] Updated PHP mailing system to latest stable release [*] User signatures can now be included in outgoing emails [*] Visitors are now forced to select department rather than first one alphabetically being default [*] XML routines updated and re-coded [*] jQuery framework added for more robust javascript handling [-] Issue causing standard responses callback to fail with certain foreign characters [-] Issue where certain multi byte foreign characters were truncating message posts [-] Issue where imap accounts didn`t move mail if specified in settings. imap accounts only [-] Issue where system wasn`t always sending out notifications to admin users [-] Issue with multiple attachments sometimes generating the same file name [-] Javascript bugs related to html5 parser ===================================================================================================================================== Version 2.01: ([13/11/2010]) [+] Source Guardian encoding system replaced with ionCube ===================================================================================================================================== Version 2.0: ([12/06/2010]) [+] Access levels [+] Admin portal options [+] All deprecated warnings for PHP6 [+] Auto zipping option [+] BB Code [+] Ban filters [+] Brand new system [+] Captcha code in favour of simple sum [+] Contact users option [+] FULLTEXT search capabilities for knowledge base [+] Import options [+] Knowledge base categories [+] Knowledge base voting system [+] Licence Changed [+] Live support module [+] Multiple attachments [+] MySQL4 support to installer [+] Option to create tickets from e-mails [+] PHP mailer system to latest stable releases (PHP 4 & 5) [+] Savant template engine to include version 3 (Supports PHP4 & PHP5) [+] Search engines [+] Source guardian encryption [+] Standard responses [+] Ticket merge option [+] Ticket portal and login [+] Ticket/reply statistic graphs [+] To XHTML Strict. 99% tableless layout [+] User reply statistic graph ===================================================================================================================================== Version 1.3: ([24/03/2007]) [+] Added SMTP options to settings [+] Added ban filters [+] Added filter by option for knowledge base in admin area [+] Added option for admin to auto close tickets after x amount of days if no response is made [+] Added option for admin to merge ticket on updating [+] Added option for admin to permanently close tickets [+] Added option to auto parse website name/paths in e-mail templates on install [+] Added pagination to admin search page [+] Added printer friendly version for admin when viewing ticket [+] Added tools option to admin area to purge closed tickets or attachments [*] Cosmetic update [*] Free licence changed to the Creative Commons Attribution 2.5 Licence [*] Minor coding updates/bug fixes/improvements [*] Moved all html data to templates directory for easier editing of public view [*] Moved all html table data to templates folder for easier editing [*] Moved all style content to stylesheet for easier editing of public view [*] Public interface updated with stand alone knowledge base [*] Updated admin search to search ticket id [*] Updated pagination to hide links if there are lots of tickets [*] Visitor can now update the attachment with each response [-] Made auto zipping of attachments optional and fixed problem uploading files with spaces [-] Removed case sensitivity issue when specifying files for attachments ===================================================================================================================================== Version 1.2: ([24/06/2006]) [+] Added ability for administrators to view user response times [+] Added auto log in redirect to admin area to take admin direct to ticket [+] Added e-mail notification option for users [+] Added filter by options when viewing open or closed tickets [+] Added live support module [+] Added preview option for admin when adding tickets & responses [+] Added signatures to users [+] Added time offset function [*] Added ability for admin to be able to update e-mail addresses [*] Added ability to update captcha preferences in admin area [*] Updated documentation [*] Updated interface ===================================================================================================================================== Version 1.1: ([18/03/2006]) [+] Added captcha code for spam prevention [*] Updated login security vulnerability [-] Fixed security vulnerability with admin login ===================================================================================================================================== Version 1.0: ([10/09/2005]) [+] Version 1.0 Released =====================================================================================================================================