http://www.maiansupport.com//rss.html Maian Support Wed, 19 Jun 2013 14:30:49 +0100 en-us http://www.maiansupport.com/ Mon, 18 Feb 2013 08:30:32 +0000 http://www.maiansupport.com/
[+] Added batch operations to admin search screen
[+] Added new admin reports screen. Overview of total tickets with date,department etc filters and CSV export option
[+] Added new password reset option to reset admin user login details. Refer to FAQ in docs
[+] Added option to enable/disable system and re-enable on specific date (Settings)
[+] Added option to send email notification if tickets/disputes are auto closed by the system (Settings)
[+] Added popular BBcode formatting buttons to comments and reply boxes
[+] Added support for Vimeo and YouTube bbcode tags
[+] Added support for custom mail headers. Info on F.A.Q page in docs.
[+] F.A.Q categories now support sub categories
[+] F.A.Q questions now support attachments via new attachments section
[+] Priority levels can now be managed via the admin interface. Settings > Priority Levels
[+] Tickets can now be assigned to users/staff. This is available on a department level.
[*] Added better PHP5 timezone support. Legacy code for PHP4.
[*] Added option back in to auto parse urls into clickable links if BBCode is disabled.
[*] Admin messenger option can now send to specific support team members, rather than all
[*] Custom fields can now be set differently per department
[*] Database backup now only displays and backs up tables related to Maian Support schema, not all tables in database
[*] Encoding removed on 90% of files. Only certain core files are now encoded.
[*] Moved option to rename attachments into admin settings. Default changed to NOT rename on install.
[*] Update to stored dates & times for tickets/replies. Now stored as unix timestamps for better compatibility with timezones and server switches
[*] Updated XML voting system to use Json. Legacy support for PHP4 or older
[*] Updated jQuery library to latest stable release (1.83)
[*] XML-RPC API for data posts now supports base64 encoded attachments
[-] Fixed MySQL bug on tools page when purging tickets.
[-] Fixed a couple of minor PHP errors related to E_STRICT which were introduced in PHP5.4
[-] Fixed attachment path issue for admin emails. Broken in 2.1, but only applicable to 2.1
[-] Fixed bug where dispute names were not being correctly displayed on admin view dispute screen
[-] Fixed bug where priority level text was incorrect in imap emails
[-] Fixed bug where standard response categories were displaying incorrectly on standard responses page in admin
[-] Fixed bugs with pagination on admin log, ticket merge and search tickets screens]]> http://www.maiansupport.com/ Sun, 18 Mar 2012 20:38:24 +0000 http://www.maiansupport.com/
[+] Added 'from' name and email addresses for users for ticket notification emails
[+] Added BBCode support
[+] Added message preview options
[+] Added option to send user login details via email when added via admin
[+] Added optional e-mail notification for admin ticket edits. Silent mode can also be enabled which always sends notification to the administrative user
[+] Added separate email template files for imap tickets
[+] Added ticket notepad. Useful for backend notes
[+] Additional priority levels can be set if required. See docs
[+] Admin quick links for easy access to certain pages. See docs
[+] Custom fields for ticket creation and replies
[+] Database can now be backed up from admin
[+] Delete privileges for support team members
[+] Departments can now be re-ordered in drop down
[+] Dispute system so multiple users can view the same ticket
[+] E-mail digest. Daily notification (via cron) of open tickets/disputes. Commercial only
[+] Multi language interface possible. See docs
[+] Quick message preview for admin users to view ticket message without clicking to view ticket
[+] Ticket users can now have their portal access enabled/disabled via admin
[+] Tickets can now be opened from XML http data posts. See docs
[+] Unlimited imap accounts can now be set
[+] When adding departments, you can now pre-populate ticket subject/comments with default text. This is ONLY for the initial selection. It remains unchanged for further selections if the fields contain data
[*] Ad bar removed from free version
[*] Added MySQL locale and character set support
[*] Added password generator on user creation page
[*] Admin comments now included in outgoing emails as default
[*] Documentation updated and re-written
[*] Entry log can now be cleared on a per user level
[*] FAQ questions and categories can now be enabled/disabled
[*] FAQ renamed from Knowledge Base
[*] Many cosmetic improvements, code enhancements, bug fixes and security updates
[*] Re-structured attachments folder to prevent too many files being added to a single folder. Existing attachments use old paths
[*] Removed flash graphs in favour of jqPlot
[*] Removed jQuery auto complete function in favour of jQuerys native auto complete
[*] Removed spam sum and added support for Googles reCaptcha system
[*] Standard responses can now be enabled/disabled
[*] Ticket users can now update their email address and password
[*] Updated PHP mailing system to latest stable release
[*] User signatures can now be included in outgoing emails
[*] Visitors are now forced to select department rather than first one alphabetically being default
[*] XML routines updated and re-coded
[*] jQuery framework added for more robust javascript handling
[-] Issue causing standard responses callback to fail with certain foreign characters
[-] Issue where certain multi byte foreign characters were truncating message posts
[-] Issue where imap accounts didn`t move mail if specified in settings. imap accounts only
[-] Issue where system wasn`t always sending out notifications to admin users
[-] Issue with multiple attachments sometimes generating the same file name
[-] Javascript bugs related to html5 parser]]> http://www.maiansupport.com/ Sat, 13 Nov 2010 20:37:19 +0000 http://www.maiansupport.com/
[+] Source Guardian encoding system replaced with ionCube]]> http://www.maiansupport.com/ Sat, 12 Jun 2010 20:36:23 +0000 http://www.maiansupport.com/
[+] Access levels
[+] Admin portal options
[+] All deprecated warnings for PHP6
[+] Auto zipping option
[+] BB Code
[+] Ban filters
[+] Brand new system
[+] Captcha code in favour of simple sum
[+] Contact users option
[+] FULLTEXT search capabilities for knowledge base
[+] Import options
[+] Knowledge base categories
[+] Knowledge base voting system
[+] Licence Changed
[+] Live support module
[+] Multiple attachments
[+] MySQL4 support to installer
[+] Option to create tickets from e-mails
[+] PHP mailer system to latest stable releases (PHP 4 & 5)
[+] Savant template engine to include version 3 (Supports PHP4 & PHP5)
[+] Search engines
[+] Source guardian encryption
[+] Standard responses
[+] Ticket merge option
[+] Ticket portal and login
[+] Ticket/reply statistic graphs
[+] To XHTML Strict. 99% tableless layout
[+] User reply statistic graph]]> http://www.maiansupport.com/ Wed, 01 Aug 2007 11:25:05 +0100 http://www.maiansupport.com/
[*] Free licence changed to the Creative Commons Attribution 2.5 Licence]]> http://www.maiansupport.com/ Sat, 24 Mar 2007 11:24:20 +0100 http://www.maiansupport.com/
[+] Added SMTP options to settings
[+] Added ban filters
[+] Added filter by option for knowledge base in admin area
[+] Added option for admin to auto close tickets after x amount of days if no response is made
[+] Added option for admin to merge ticket on updating
[+] Added option for admin to permanently close tickets
[+] Added option to auto parse website name/paths in e-mail templates on install
[+] Added pagination to admin search page
[+] Added printer friendly version for admin when viewing ticket
[+] Added tools option to admin area to purge closed tickets or attachments
[*] Cosmetic update
[*] Free licence changed to the Creative Commons Attribution 2.5 Licence
[*] Minor coding updates/bug fixes/improvements
[*] Moved all html data to templates directory for easier editing of public view
[*] Moved all html table data to templates folder for easier editing
[*] Moved all style content to stylesheet for easier editing of public view
[*] Public interface updated with stand alone knowledge base
[*] Updated admin search to search ticket id
[*] Updated pagination to hide links if there are lots of tickets
[*] Visitor can now update the attachment with each response
[-] Made auto zipping of attachments optional and fixed problem uploading files with spaces
[-] Removed case sensitivity issue when specifying files for attachments]]> http://www.maiansupport.com/ Sat, 24 Jun 2006 11:23:57 +0100 http://www.maiansupport.com/
[+] Added ability for administrators to view user response times
[+] Added auto log in redirect to admin area to take admin direct to ticket
[+] Added e-mail notification option for users
[+] Added filter by options when viewing open or closed tickets
[+] Added live support module
[+] Added preview option for admin when adding tickets & responses
[+] Added signatures to users
[+] Added time offset function
[*] Added ability for admin to be able to update e-mail addresses
[*] Added ability to update captcha preferences in admin area
[*] Updated documentation
[*] Updated interface]]> http://www.maiansupport.com/ Sat, 18 Mar 2006 11:23:38 +0100 http://www.maiansupport.com/
[+] Added captcha code for spam prevention
[*] Updated login security vulnerability
[-] Fixed security vulnerability with admin login]]> http://www.maiansupport.com/ Mon, 19 Sep 2005 11:23:22 +0100 http://www.maiansupport.com/
[+] Version 1.0 Released]]>