Maian Support Changelog (www.maiansupport.com)

[+] Added   [*] Updated  [-]  Bug Fix

Version 4.2 (12/11/2018):
  [+] Added option for visitor to close their account to comply with GDPR law. This is optional and can be enabled in the admin CP in the account settings.
  [+] Added option to disable HTML emails. Update your preference in your mail settings. Default is enabled.
  [+] Added option to set default priority level for ticket creation screen. This defaults if the department auto population options aren`t used. Settings > General > Ticket System
  [+] Added option to set search keywords for FAQ questions. Helps visitors find relevant questions easier.
  [+] In admin CP, visitor accounts can now be sorted by date added
  [*] Account creation API now returns database ID number of account created. Useful for custom backend operations. See docs.
  [*] In admin CP, for ticket list screens, notes icon has been moved to be always visible. Dark icons indicate ticket has notes.
  [*] Ticket creation API now returns database ID number of ticket created. Useful for custom backend operations. See docs.
  [*] Updated all ticket admin list screens to show at a glance assigned support agents/staff
  [*] Updated password reset. If reset, visitor is forced to choose new password on login. Security enhancement.
  [*] Updated tickets by email feature (imap) to use "reply-to" email address if set and different from "to" address.
  [-] Fixed MySQL error when removing attachments from tickets via ticket edit screen
  [-] Fixed a few doccumentation 404 links which were either incorrect or had moved to new urls
  [-] Fixed admin ticket search issue where assigned user filters didn`t work correctly
  [-] Fixed api settings where enabling json enabled xml and vice versa. Language vars wrong way around.
  [-] Fixed backup which was missing closing apostrophe on data causing backups to fail when imported
  [-] Fixed imap encoding issue for emails encoded using windows-1256 charset
  [-] Fixed issue where some attachment data was corrupted for imap routines
  [-] Fixed issue with helpdesk status automatically switching back on if date field was empty.
  [-] Fixed minor issue where action bar wasn`t removed, if open, when tickets were deleted in admin
  [-] Fixed potential overlay issue with bootbox plugin if buttons were double clicked
  [-] Fixed tab index ordering on ticket creation page causing tabbing to be out of sequence

Version 4.1 (29/08/2018):
  [*] Updated ticket quick view in admin to not lock tickets.
  [-] Fixed bug preventing FAQ preview window from opening in the admin CP
  [-] Fixed bug preventing imap folders from being read on imap settings page if SSL was enabled
  [-] Fixed bug preventing spam tickets menu option from appearing for none admin support staff
  [-] Fixed bug related to parse_str for Imap emails running PHP7.2+
  [-] Fixed bug that caused other administrators to revert back to none admins when editing their own profile
  [-] Fixed bug that prevented ticket history for being written for none admin support staff
  [-] Fixed bug where "Display On The Following Days Only" for departments didn`t work with none English languages
  [-] Fixed bug where latest / popular FAQ limits were being ignored if set
  [-] Fixed bug where some imap reply actions were being logged against the wrong tickets
  [-] Fixed logging bug for email digest where function was outside query loop

Version 4.0 (08/03/2018):
  [+] Added BBcode support for Daily Motion videos
  [+] Added colour highlighters for priority levels on ticket list screens in admin CP
  [+] Added email digest debug log. Can be enabled in the email-digest.php file. Mainly for dev debugging.
  [+] Added imap ban filters. Easy way to block the sytem from reading certain emails when tickets are opened by email.
  [+] Added last 20 replies (can be adjusted) to staff performance page
  [+] Added lock/ close / open ticket options to ticket list screens for quicker ops
  [+] Added missing doc page for other staff profile updates
  [+] Added new imap option to prevent tickets from being re-opened by email if enabled
  [+] Added new option to imap settings. Auto cleaning of quoted data in message body is now optional.
  [+] Added option for random ticket numbers. If enabled, ticket numbers are generated randomnly
  [+] Added option for staff to add custom notes to the ticket history.
  [+] Added option to lock open tickets when being reviewed by staff. Helps prevent two staff from replying at the same time.
  [+] Added option to set admin CP language for support staff. Useful for multilingual operations.
  [+] Added option to set default department on ticket creation page load
  [+] Added option to set default priority per department
  [+] Added option to set ticket status as closed automatically for admin staff replies
  [+] Added print option for tickets to admin ticket list screens and ticket view screen
  [+] Added priority to ticket reply area so priority can be changed on ticket update
  [+] Added staff report to staff list screen. Shows basic stats. Will be enhanced in future versions.
  [+] Added support for PHP mail function, an alternative to SMTP.
  [+] Added support for Tawk.to free live support system
  [+] Added time tracking option to ticket view / reply page to see overview of current time worked on ticket
  [+] Custom pages and FAQ questions can now load from custom templates. Useful for additional code execution and custom code.
  [+] Department can now be preloaded on ticket creation page via 'set_dept' parameter. Example: index.php?p=open&set_dept=17. Requested Feature.
  [+] Permission checks added to attachment downloads.
  [+] Ticket admin search screens now display ticket status, eg: Closed, Open, Locked etc
  [+] Various display improvements for small screens
  [+] Visitor email address now visible on admin ticket view screen. Requested feature.
  [*] Added easy options to move tickets to spam tickets. Spam system updated for standard and imap tickets.
  [*] Added option to disallow opening of new tickets if at least 1 ticket is already open
  [*] Added options to staff permissions. You can now set close and lock permissions for tickets.
  [*] Added wordwrap options to settings for desktops, phone and tablets. Helps prevent display stretching. Previous versions had hard coded values.
  [*] Additional Staff can now be administrators. If this is enabled, administrators have access to all admin areas.
  [*] Admin homepage graph now shows all tickets for current and previous year. Filters removed.
  [*] Admin slide menu changed due to licence changes with mmenu script from mmenu author
  [*] Brand new admin control panel homescreen
  [*] FAQ categories can now be restricted to individual accounts, not just logged in accounts
  [*] FAQ questions can now only be in single categories as multiple categories are pointless for FAQ.
  [*] Font awesome library updated to 4.7.0
  [*] For API, attachments are now always renamed if the file exists, regardless of attachment settings. Prevents attachments being accidentally overwritten.
  [*] If the FAQ / Knowledge Base system is disabled, it is now not shown in the left hand admin menu
  [*] PHP min version required now 5.5 or higher. Older version support removed.
  [*] PHPMailer library updated to 6.0.3
  [*] Pagination HTML has now been moved to the template folders
  [*] Password storage updated to use PHP`s password bcrypt API. All passwords must be reset.
  [*] Removed B8 spam filter and Google recaptcha service. Added support for CleanTalk anti spam API.
  [*] Removed jPlot graph plugin, added Chartist graph plugin for lighter code and better responsive display
  [*] Staff performance graph now shows just current year and previous year with additional stats added to page
  [*] Twitter bootstrap library updated to 3.3.7
  [*] Visitor portal FAQ categories and pages now accessible via off canvas menu
  [*] jQuery form plugin updated to 4.2.2 for jQuery 3 compatibility
  [*] jQuery library updated to 3.3.1
  [*] Removed admin quick links menu
  [-] Fixed BBCode video display for YouTube and Vimeo Videos, now responsive
  [-] Fixed MySQL bug when searching the entry log in the admin CP
  [-] Fixed bug that prevented standard responses from being searched if no department restrictions were set
  [-] Fixed button label on add custom field page. Incorrectly labelled as 'Add New Level'.
  [-] Fixed case sensitivity issue with user email addresses for some servers that prevented login
  [-] Fixed display issue for certain BB code tags when wrapped inside other tags
  [-] Fixed file upload issues related to invalid files
  [-] Fixed various typos in documentation and language files and other small language bugs.
  [-] Fixed version check link for main admin user, broke in previous version

Version 3.6 (14/07/2017):
  [+] Added option for admin ticket search to also search ticket ID numbers on ticket list screens
  [+] Added support for PHP7.1
  [*] Improvements to imap routines and character encoding
  [*] PHPMailer class updated to latest stable release (5.2.23)
  [-] Fixed bug preventing staff members from filtering by tickets they were assigned to
  [-] Fixed bug with ticket filters on certain installations. Broken via minor update.
  [-] Fixed connection issue for imap routines when reading multipart/alternative messages
  [-] Fixed imap spam filters issue where changes weren`t reflected after page refresh
  [-] Fixed upgrade routine mysql issue preventing 'apiHandlers' column from being added

Version 3.5 (18/01/2017):
  [*] Updated PHPMailer class to v5.2.21
  [-] Added date fixes to servers running MySQL in strict mode
  [-] Fixed bug preventing tickets being moved to new account if email was updated by admin
  [-] Fixed bug related to ticket edit reply permissions in admin control panel
  [-] Fixed bug that caused admin added ticket to not appear on assigned page if set
  [-] Fixed bug where base64 encoded imap messages were not being correctly identified and returning garbled code
  [-] Fixed critical security issue with ajax calls for admin control panel. As reported by netsparker.com.
  [-] Fixed list tag BBcode display errors
  [-] Fixed undefined index error on view ticket screens

Version 3.4 (02/06/2016):
  [-] Fixed a couple of undefined index errors related to standard responses
  [-] Fixed bug on closed disputes page for restricted staff members causing page to fail to load
  [-] Fixed bug that caused name display errors for visitor who initially opened ticket
  [-] Fixed bug that prevented departments from displaying on Thursdays if day was set.
  [-] Fixed custom page error when header code was uncommented to show custom pages in menu
  [-] Fixed display errors in Webkit based browsers due to invalid syntax in bootstrap CSS file
  [-] Fixed invalid Run Now link for email digest on staff creation page. Broke in previous version.
  [-] Fixed invalid image links in CSS files. Broke in previous version.
  [-] Fixed javascript bug caused by minifying javascript files that prevented admin graphs from working. Broke in 3.3.
  [-] Fixed minor duplicate div ID issue related to custom pages and FAQ

Version 3.3 (25/04/2016):
  [+] Added support for PHP7
  [*] API updated with option to send and save attachment with original file names
  [*] Fixed a couple of typos in the English language files
  [*] jQuery library updated to latest stable release
  [-] Fixed API bug that prevented attachments from saving where tickets had single attachment. Possibly broke in 3.2.
  [-] Fixed bug causing BB code to not parse at all on FAQ pages
  [-] Fixed bug that caused admin footer text to display in the frontend footer
  [-] Fixed bug that caused tickets to be hidden accidentally for tickets opened via email if a reply was received before the ticket was assigned. ie: auto reply
  [-] Fixed bug that prevented create ticket page from working if no attachments were enabled
  [-] Fixed database backup issue when database name was in uppercase characters
  [-] Fixed display bug if BBCode was enabled, but the text contained no BB code
  [-] Fixed imap decoding bug on certain HTML emails
  [-] Fixed undefined error message when attachments were disabled

Version 3.2 (20/12/2015):
  [*] Improved appearance of overlay spinner and improved positioning when screen was scrolled
  [*] In admin, greyed out attachments boxes option to avoid confusion in the free version. Max 1 only.
  [-] Fixed database error when tickets were filtered on account ticket history screen
  [-] Fixed generic error message on installer and added more info if installer fails
  [-] Fixed installer bug for database with hyphens in name
  [-] Fixed issue that caused attachments to not be uploaded in the free version
  [-] Fixed issue that caused standard responses to be saved with each ticket update
  [-] Fixed issue that prevented certain BB code formatting on new pages
  [-] Fixed issue with html characters in comments not displaying correctly.
  [-] Fixed issue with incorrect links on admin homescreen.
  [-] Fixed mail test for smtp setup. Not correctly configured in v3.1
  [-] Fixed upgrade routine bug that caused spinner to keep spinning when ticket responses were added
  [-] Fixed various department order by bugs where the ordering was incorrect
  [-] Fixed various validation errors due to misplaced div if content screens contained no data.
  [-] Fixed word wrap issue which caused links to invalidate on new pages over a certain length

Version 3.1 (14/10/2015):
  [+] Added basic search to all ticket lists screen in admin control panel
  [+] Added better debugging for file uploads to identify upload issues faster
  [+] Added direction tag to header templates for languages that support ltr
  [+] Added edit ticket / reply permission flags for support team members
  [+] Added new admin screen "Search Tickets by Custom Fields". Enables ticket search via custom field value.
  [+] Added option for attachments to be included in notification emails when ticket is opened by imap. Enable / disable in imap settings.
  [+] Added option for visitor to resend confirmation email on account verification screen
  [+] Added option to add custom pages. Pages can be visible in account area only and visibility can be set per account.
  [+] Added option to disable account creation notification for imap tickets
  [+] Added option to show ticket departments on certain days only.
  [+] Added path check for local file FAQ attachments. If the file doesn`t exist, link doesn`t display
  [+] Added ticket quick view links to all ticket list screens in admin. Enables quick view of ticket and replies.
  [+] Added white label license. Market and sell the product as your own.
  [+] FAQ questions can now be set as featured to always display on ticket homescreen
  [*] Added option for visitors to filter F.A.Q search by individual categories
  [*] Added option to display FAQ category question counts to settings under FAQ tab
  [*] Admin account search screen merged with account management screen
  [*] Admin mailbox messages marked as unread, now automatically move back to the inbox
  [*] Admin post preview options removed
  [*] Better support for small devices via Twitter bootstrap 3
  [*] Deprecated MySQL functions removed and replaced with MySQLi
  [*] Email digest updated to parse ticket date / times by staff timezone. Spam and assign included for users if permissions allow.
  [*] Encryption systems updated from md5 to sha1 for better security. Fallback to md5 for existing logins.
  [*] FAQ parent categories can now be set as private. If set, all sub cats and questions are visible only when a user is logged in.
  [*] Google recaptcha upgraded to v2.0
  [*] IP Addresses are now logged for ticket history entries
  [*] Imap notification emails from admin now contain comments directly in email.
  [*] Improved attachment handling when uploading files. Progress bars show upload status.
  [*] In admin, assigned staff are now managed from the ticket edit screen, not the ticket view screen
  [*] In admin, ticket attachments are now deletable from the ticket/reply edit screens, as well as ticket view screen
  [*] Removed PHP4 support. PHP5 or higher now required.
  [*] Removed ioncube encryption system
  [*] Support staff with access to ticket assign page can now assign any ticket
  [*] Ticket history entries now written for tickets / replies added via imap
  [*] Ticket history now remains visible even when ticket is closed
  [*] Tickets can now be deleted via all ticket list screens, not just closed
  [*] Updated all post actions to use Ajax to prevent page refreshes
  [*] Removed batch operations from admin advanced ticket search screen
  [-] Fixed MYSQL error on admin ticket search screen
  [-] Fixed MySQL error when replying to ticket and adding standard response
  [-] Fixed a few bugs related to ticket assigning in admin
  [-] Fixed bug causing all messages to be deleted when emptying mailbox bin
  [-] Fixed bug causing data to be truncated for certain utf-8 characters
  [-] Fixed bug causing valid emails to be flagged as invalid. ie, emails with + symbol.
  [-] Fixed bug preventing admin support team responses page from returning no search criteria
  [-] Fixed bug preventing none main admin staff member from adding departments
  [-] Fixed bug preventing none main admin staff member from editing ticket
  [-] Fixed bug preventing none main admin staff member from editing ticket replies
  [-] Fixed bug related to filesizes on remote FAQ attachment files
  [-] Fixed bug that caused FAQ attachments to display if they were disabled
  [-] Fixed bug where admin purchase link didn`t appear until after a licence was applied
  [-] Fixed bug where ampersands weren`t converted correctly in plain text emails causing login failures
  [-] Fixed bug with enable account checkbox not saving on staff edit page in admin
  [-] Fixed bug with uppercase characters in database name causing backup page to fail.
  [-] Fixed fatal error when users were added to a dispute
  [-] Fixed imap issues related to inline attachments and base64 encoded emails
  [-] Fixed problems with UTC timestamps. May cause older tickets to show wrong time.
  [-] Fixed several undefined error messages related to ticket updates
  [-] Fixed visitor dispute search bug causing search to fail
  [-] Various security fixes and updates

Version 3.0 (28/05/2014):
  [+] (API) Accounts can now be opened via the api. Useful if you want to open a support account with the same login credentials after another operation. ie, a product sale.
  [+] (API) Added api debug log. Useful to debug responses when using API method.
  [+] (API) Now supports JSON as well as XML. Both methods can be enabled or disabled.
  [+] (Admin) Added mail test options under smtp settings. Easily test emails are working OK. Supports multiple addresses.
  [+] (Admin) Added new option on ticket search screen to export ticket overview stats for selected tickets
  [+] (Admin) Added new option to tools page. Global Password Reset. Enables global password update. Note that this is ONLY available to the global administrator for security reasons.
  [+] (Admin) Added new visitor accounts section to admin. Accounts can be managed or added via new section.
  [+] (Admin) Added option not to send email notifications if visitor closes ticket with reply
  [+] (Admin) Added option to specify alternative attachments base path.
  [+] (Admin) Added option to specify how many entry logs to keep. Can help with database overheads.
  [+] (Admin) Added reCaptcha theme and language settings to control panel
  [+] (Admin) Backend notes can now be added for support team members
  [+] (Admin) Brand new internal messaging system for admin users. Inbox, outbox and folder creation. Can be enabled/disabled per user.
  [+] (Admin) If you add additional pages to the admin area (custom programmed), you can determine which staff members can access page via additional page rules.
  [+] (Admin) New feature: Ticket History - Overview in admin of all ticket actions. Optional and can be enabled/disabled per support team user.
  [+] (Admin) Tickets can now be added via the admin interface. Useful for phone queries.
  [+] (Frontend) Added Print Friendly support for articles (www.printfriendly.com)
  [+] (Frontend) Added better multi language support for visitors. You can now set a template set to load per language.
  [+] (Frontend) Added option to require visitors to be signed in to open tickets. This is optional.
  [+] (Frontend) Added options to set max login attempts and ban time for visitor accounts
  [+] (Frontend) Added visitor account entry logs. Can be enabled/disabled per account.
  [+] (Global) Added custom PHP error handler. Can be disabled if required.
  [+] (Global) Brand new interface with html5 responsive layout for tablets/mobile devices. Uses twitter bootstrap.
  [+] (Imap) Added skip filters. Any skip flags found permanently delete and ignore message. Useful for filtering out mailer-daemon messages.
  [+] (Imap) Implemented Tobias Leupold`s b8 spam filtering system (http://nasauber.de/opensource/b8/). Can be enabled per account. Helps to filter incoming spam to imap mailboxes. Messages can be deleted immediately or put on hold for later acceptance.
  [+] (Imap) Improvements to imap functions. Added timeout and memory override options and also debug log.
  [*] (Admin) Added option to most admin pages to set how many entries to load per page. This supercedes any set restrictions.
  [*] (Admin) Added order by and filter by options to many admin pages.
  [*] (Admin) Additional emails can now be set for admin users, so notifications can go to multiple addresses
  [*] (Admin) All admin ticket lists (open, closed etc) now show last reply name, date and time.
  [*] (Admin) Database backup email addresses are now remembered and auto filled next time.
  [*] (Admin) Entry log can now be filtered by date range
  [*] (Admin) Improvements to ticket assigning. Ticket ID and subject are now included in notification emails.
  [*] (Admin) POP3 option removed from imap settings to avoid confusion. All imap accounts must now be set to read imap mailboxes.
  [*] (Admin) Standard responses and FAQ questions can now be added to selected categories instead of single or all
  [*] (Admin) Standard responses, priority levels, F.A.Q, departments, imap acccount, custom fields and users are now fully searchable
  [*] (Admin) The ability to merge tickets is now optional and can be enabled/disabled per support team member.
  [*] (Admin) Ticket search updated to search ticket subject and ticket notes
  [*] (Admin) Updated admin ticket search to also search reply comments. This is optional.
  [*] (Cron) Improvements to auto close routine. Tickets now grouped for visitors, resulting in single emails instead of multiple.
  [*] (Cron) Improvements to email digest. Disputes only included if enabled. Ticket assign information only included if enabled. Digest can be enabled/disabled per support staff.
  [*] (Frontend) Better search routine for visitor accounts with optional filters.
  [*] (Frontend) Dispute system can now be enabled or disabled depending on preference. Disabled by default.
  [*] (Frontend) Entry log now logs IP address
  [*] (Frontend) F.A.Q attachments can now be in any location within the support system
  [*] (Frontend) Standard responses can now be ordered for display order preference.
  [*] (Frontend) Ticket attachments can now be enabled or disabled and also ordered on FAQ screens.
  [*] (Frontend) Ticket/F.A.Q attachment paths are now masked and instead referenced by query string parameter.
  [*] (Frontend) Visitors can now NOT add additional replies if tickets are waiting to be assigned to support staff.
  [*] (Global) BBcode is now enabled by default for admin users. Optional for visitor accounts.
  [*] (Global) Emails are now sent in html and plain text format by default for a nicer presentation.
  [*] (Global) Javascript libraries updated to latest stable releases. jQuery to version 1.11.0
  [*] (Global) PHP4 support dropped. Now only supports PHP5 or higher.
  [*] (Global) Standard PHP mail option dropped. SMTP must now be used for all mail operations.
  [*] (Global) Updated mailer to latest stable release. Added security options (tls or ssl) and debug mode to admin settings.
  [*] (Imap) Added code to attempt to clean up quoted text better when reading emails. Not 100% accurate, but a step forward.
  [-] (Admin) Fixed bug relating to admin reply ticket times and specific timezone settings.
  [-] (Admin) Fixed bug with imap priority settings not saving
  [-] (Cron) Fixed fatal error encoding issue preventing close tickets and email digest crons from executing.
  [-] (Global) Fixed all pagination issues not including certain get parameters.

Version 2.2 (18/02/2013):
  [+] Added batch operations to admin search screen
  [+] Added new admin reports screen. Overview of total tickets with date,department etc filters and CSV export option
  [+] Added new password reset option to reset admin user login details. Refer to FAQ in docs
  [+] Added option to enable/disable system and re-enable on specific date (Settings)
  [+] Added option to send email notification if tickets/disputes are auto closed by the system (Settings)
  [+] Added popular BBcode formatting buttons to comments and reply boxes
  [+] Added support for Vimeo and YouTube bbcode tags
  [+] Added support for custom mail headers. Info on F.A.Q page in docs.
  [+] F.A.Q categories now support sub categories
  [+] F.A.Q questions now support attachments via new attachments section
  [+] Priority levels can now be managed via the admin interface. Settings > Priority Levels
  [+] Tickets can now be assigned to users/staff. This is available on a department level.
  [*] Added better PHP5 timezone support. Legacy code for PHP4.
  [*] Added option back in to auto parse urls into clickable links if BBCode is disabled.
  [*] Admin messenger option can now send to specific support team members, rather than all
  [*] Custom fields can now be set differently per department
  [*] Database backup now only displays and backs up tables related to Maian Support schema, not all tables in database
  [*] Encoding removed on 90% of files. Only certain core files are now encoded.
  [*] Moved option to rename attachments into admin settings. Default changed to NOT rename on install.
  [*] Update to stored dates & times for tickets/replies. Now stored as unix timestamps for better compatibility with timezones and server switches
  [*] Updated XML voting system to use Json. Legacy support for PHP4 or older
  [*] Updated jQuery library to latest stable release (1.83)
  [*] XML-RPC API for data posts now supports base64 encoded attachments
  [-] Fixed MySQL bug on tools page when purging tickets.
  [-] Fixed a couple of minor PHP errors related to E_STRICT which were introduced in PHP5.4
  [-] Fixed attachment path issue for admin emails. Broken in 2.1, but only applicable to 2.1
  [-] Fixed bug where dispute names were not being correctly displayed on admin view dispute screen
  [-] Fixed bug where priority level text was incorrect in imap emails
  [-] Fixed bug where standard response categories were displaying incorrectly on standard responses page in admin
  [-] Fixed bugs with pagination on admin log, ticket merge and search tickets screens

Version 2.1 (18/03/2012):
  [+] Added 'from' name and email addresses for users for ticket notification emails
  [+] Added BBCode support
  [+] Added message preview options
  [+] Added option to send user login details via email when added via admin
  [+] Added optional e-mail notification for admin ticket edits. Silent mode can also be enabled which always sends notification to the administrative user
  [+] Added separate email template files for imap tickets
  [+] Added ticket notepad. Useful for backend notes
  [+] Additional priority levels can be set if required. See docs
  [+] Admin quick links for easy access to certain pages. See docs
  [+] Custom fields for ticket creation and replies
  [+] Database can now be backed up from admin
  [+] Delete privileges for support team members
  [+] Departments can now be re-ordered in drop down
  [+] Dispute system so multiple users can view the same ticket
  [+] E-mail digest. Daily notification (via cron) of open tickets/disputes. Commercial only
  [+] Multi language interface possible. See docs
  [+] Quick message preview for admin users to view ticket message without clicking to view ticket
  [+] Ticket users can now have their portal access enabled/disabled via admin
  [+] Tickets can now be opened from XML http data posts. See docs
  [+] Unlimited imap accounts can now be set
  [+] When adding departments, you can now pre-populate ticket subject/comments with default text. This is ONLY for the initial selection. It remains unchanged for further selections if the fields contain data
  [*] Ad bar removed from free version
  [*] Added MySQL locale and character set support
  [*] Added password generator on user creation page
  [*] Admin comments now included in outgoing emails as default
  [*] Documentation updated and re-written
  [*] Entry log can now be cleared on a per user level
  [*] FAQ questions and categories can now be enabled/disabled
  [*] FAQ renamed from Knowledge Base
  [*] Many cosmetic improvements, code enhancements, bug fixes and security updates
  [*] Re-structured attachments folder to prevent too many files being added to a single folder. Existing attachments use old paths
  [*] Removed flash graphs in favour of jqPlot
  [*] Removed jQuery auto complete function in favour of jQuerys native auto complete
  [*] Removed spam sum and added support for Googles reCaptcha system
  [*] Standard responses can now be enabled/disabled
  [*] Ticket users can now update their email address and password
  [*] Updated PHP mailing system to latest stable release
  [*] User signatures can now be included in outgoing emails
  [*] Visitors are now forced to select department rather than first one alphabetically being default
  [*] XML routines updated and re-coded
  [*] jQuery framework added for more robust javascript handling
  [-] Issue causing standard responses callback to fail with certain foreign characters
  [-] Issue where certain multi byte foreign characters were truncating message posts
  [-] Issue where imap accounts didn`t move mail if specified in settings. imap accounts only
  [-] Issue where system wasn`t always sending out notifications to admin users
  [-] Issue with multiple attachments sometimes generating the same file name
  [-] Javascript bugs related to html5 parser

Version 2.01 (13/11/2010):
  [+] Source Guardian encoding system replaced with ionCube

Version 2.0 (12/06/2010):
  [+] Access levels
  [+] Admin portal options
  [+] All deprecated warnings for PHP6
  [+] Auto zipping option
  [+] BB Code
  [+] Ban filters
  [+] Brand new system
  [+] Captcha code in favour of simple sum
  [+] Contact users option
  [+] FULLTEXT search capabilities for knowledge base
  [+] Import options
  [+] Knowledge base categories
  [+] Knowledge base voting system
  [+] Licence Changed
  [+] Live support module
  [+] Multiple attachments
  [+] MySQL4 support to installer
  [+] Option to create tickets from e-mails
  [+] PHP mailer system to latest stable releases (PHP 4 & 5)
  [+] Savant template engine to include version 3 (Supports PHP4 & PHP5)
  [+] Search engines
  [+] Source guardian encryption
  [+] Standard responses
  [+] Ticket merge option
  [+] Ticket portal and login
  [+] Ticket/reply statistic graphs
  [+] To XHTML Strict. 99% tableless layout
  [+] User reply statistic graph

Version 1.3 (24/03/2007):
  [+] Added SMTP options to settings
  [+] Added ban filters
  [+] Added filter by option for knowledge base in admin area
  [+] Added option for admin to auto close tickets after x amount of days if no response is made
  [+] Added option for admin to merge ticket on updating
  [+] Added option for admin to permanently close tickets
  [+] Added option to auto parse website name/paths in e-mail templates on install
  [+] Added pagination to admin search page
  [+] Added printer friendly version for admin when viewing ticket
  [+] Added tools option to admin area to purge closed tickets or attachments
  [*] Cosmetic update
  [*] Free licence changed to the Creative Commons Attribution 2.5 Licence
  [*] Minor coding updates/bug fixes/improvements
  [*] Moved all html data to templates directory for easier editing of public view
  [*] Moved all html table data to templates folder for easier editing
  [*] Moved all style content to stylesheet for easier editing of public view
  [*] Public interface updated with stand alone knowledge base
  [*] Updated admin search to search ticket id
  [*] Updated pagination to hide links if there are lots of tickets
  [*] Visitor can now update the attachment with each response
  [-] Made auto zipping of attachments optional and fixed problem uploading files with spaces
  [-] Removed case sensitivity issue when specifying files for attachments

Version 1.2 (24/06/2006):
  [+] Added ability for administrators to view user response times
  [+] Added auto log in redirect to admin area to take admin direct to ticket
  [+] Added e-mail notification option for users
  [+] Added filter by options when viewing open or closed tickets
  [+] Added live support module
  [+] Added preview option for admin when adding tickets & responses
  [+] Added signatures to users
  [+] Added time offset function
  [*] Added ability for admin to be able to update e-mail addresses
  [*] Added ability to update captcha preferences in admin area
  [*] Updated documentation
  [*] Updated interface

Version 1.1 (18/03/2006):
  [+] Added captcha code for spam prevention
  [*] Updated login security vulnerability
  [-] Fixed security vulnerability with admin login

Version 1.0 (10/09/2005):
  [+] Version 1.0 Released