API

Maian Support has a powerful API, more details below:

OVERVIEW

Maian Support has a web API that can perform actions from any device. Maian Support utilises both XML and JSON for API operations. For XML, the Simple XML functions must be enabled on the target server. The following actions are currently available:

- Open Ticket
- Create Account

You`ll find more information on the API in the docs, which are included in the download. You can view them online here.

HOW DOES IT WORK?

Data is sent using an HTTP POST in the preferred language. Once the system receives a post it will validate it and perform the necessary actions. You can url encode data for better performance and this is recommended when using XML.

Note that an advanced use of web operations will be required to use the API.

Guillermo Peña kindly provided this tutorial on the Maian Support forum.

WHY IS IT USEFUL?

You may have one of the following scenarios where this might be useful:

1 - Someone has just purchased one of your products and you want to auto create a support account with their purchase details.

2 - Someone has signed up on another part of your site and you want to create a support account with the same login credentials.

3 - You want to place a custom form on your website where people can submit a support request.

Why Not Give The Free Version of Maian Support a Try Today?

Click the button to be taken to the download page.