Welcome to Maian Support
Support is an integral part of any business and good support helps you to build a solid relationship between you
and your clients. Maian Support helps you to build this confidence by providing an easy to use support system
completely free of charge.
Using standard email communication can be frustrating if emails get lost or flagged by spam filters. By having
your communication in an easy to use ticket area, this helps you to run your online business faster and more
efficiently.
There is a professional version that is available if you`d like to have a more full-featured software for your help desk that is comparable to many of the for-pay help desk software types that feature a monthly fee.
Hope you like it.
LATEST RELEASE
v3.6 was released on 14 July 2017
Standard Features
The following come as standard in all versions of Maian Support.
- Self hosted system. Run on your own servers.
- Dispute system so two people can view same ticket.
- Open tickets by email using Imap functions.
- Powerful API. Open tickets from any application.
- Standard responses and custom fields.
- Clean layout with easily to manage interfaces.
- PHP7 supported.
- Fast, responsive HTML5 system for mobiles / tablets.
Dispute System
Allow multiple visitors to view the same ticket. Useful for disputes if you run gaming websites.
Mobile Ready
HTML5 responsive layout for tablets and mobiles via Twitter Bootstrap. Happy buyers on all platforms.
Open Tickets by Email
Via Imap functions. Just give out a support email address and the system takes care of the rest.
Powerful API
Powerful API to open tickets from other applications or custom built forms. More info here.
Custom Fields
Add custom fields to your ticket creation page to capture specific data from customers.
Standard Responses
Cut down on your support time with standard responses, a great time saver for repeat questions.
Knowledge Base
Questions and answers knowledge base for frequently asked questions. Can be grouped into categories.
Feature Packed
Loads of other features, including ticket merging, import routines and ticket account areas.
I have several of your scripts and decided it's time to send you a testimonial which I feel you rightly deserve.
Like all your other scripts that I have the pleasure of owning and using, your support script is the same quality as your other scripts, right from the same ease of installation, the same intuitive design, right up to the same ease of use, and you keep them updated, you certainly have a talent for this.
I have so many other scripts from other programmers that are all so often missing features, never updated, etc., so please keep up this great work.
Lucky for me I stumbled onto Maian Support and found David Ian Bennett. I do not know if Maian is a good support system or not, it does not really matter. What I do know is that David offers the best support and services I have ever received. I have asked him endless questions (some of them really stupid) and he never gives up....his patience is endless.
I do not know David, we have never met and I have never spoken to him on the phone. For me, David is just a guy who really does give you "a helping hand" when you need it.
Kudos to you David, you deserve it!