Maian Support
Free PHP Support Ticket/Helpdesk System
Powerful PHP support ticket system. Features include opening tickets by email or API, custom fields, accounts, standard responses, attachments, custom statuses and priority types, internal mailbox, dispute system so more than 1 person can view the same ticket and much more.
Say goodbye to per agent fees and subscriptions with this popular helpdesk system and keep your customers happy with fast, efficient support. Give it a try today. Current stable version: 5.0 (Released: 1 February 2025)->(Changelog)
In Development: 5.1 (Last update: 14 June 2025)->(Info)
Help & Support
Friendly product support directly from the developers. We know our products better than anyone else. We do not outsource support.
Fast & Responsive
All our scripts offer a responsive design for small screens so you can manage your installations from anywhere.
Self Hosted
All our scripts are self hosted, it is not a subscription service or SaaS. Host on your own servers for piece of mind and security.
Perpetual Licences
All commercial script upgrades are a perpetual licence. You only pay once regardless of future upgrades. White label also available. See pricing.
Free Forever
All free versions of our scripts remain free with no ads, advertising or pop up purchase reminders. Use it as long as you like.
Custom Built
All our scripts are custom built from scratch using the latest technology. We don't use CMS systems or frameworks which may be targetted by hackers.
Maian Support - Screenshots
Priority Levels
Standard Responses
Admin Control Panel
Ticket Statuses
User Control Panel
User Tickets
Open Ticket
Admin Open Tickets
Admin View Ticket
Click images for larger previews (view full size image in new tab for larger). Or check the demo here.
Maian Support - Selected Features
Dispute System
Allow multiple visitors to view the same ticket. Useful for disputes if you run gaming websites.
Custom Fields
Add custom fields to your ticket creation page to capture specific data from customers.
Open Tickets by Email
Via Imap functions. Just give out a support email address and the system takes care of the rest.
Standard Responses
Cut down on your support time with standard/canned responses, a great time saver for repeat questions.
Knowledge Base
Questions and answers knowledge base for frequently asked questions. Can be grouped into categories.
Feature Packed
Loads of other features, including ticket merging, import routines and ticket account areas.
Maian Support - Purchase Options
Restricted
FREE
No popups, no spyware and no advertising. Use as long as you like with no expiry.
DOWNLOAD
Free Licence Info.
Commercial
£39.95
Single domain licence and unlimited sub domains of the same primary domain. One off payment and all future upgrades free, regardless of version or updates.
BUY NOW
Standard Licence Info.
White Label
£599.00
Install on as many domains as you like and remove all links back to our product or website. Or sell as your own script (T&C apply). One off payment. Includes up to the purchased version ONLY. No free upgrades.
BUY NOW
White Label Licence Info.
All prices in GBP Pound Sterling. Standard licence 30 day money back guarantee. White label subject to agreement.
Please contact us if you have any questions or need help installing. Thank you.
Maian Support - Testimonials
I have been always looking for a decent helpdesk for my URL shortener websites. I don't make money off these websites, so I couldn't afford to pay for ..... (Read More)
I have really respected the Maian Help Desk system after one of our IT staff researched and recommended it in 2015. We have been using it ever since, ..... (Read More)
The best Support software I have seen, thank you David for all your awesome work ..... (Read More)
Your support script has been a complete life saver for me, handling 100's of tickets in a completely professional way. ..... (Read More)
If you have a testimonial you would like to send us, please use the contact option.
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Maian Media
News: Changes to White Label Licences
Posted on: 4 February 2025
News: Maian Journal v6.0 Released
Posted on: 2 February 2025
News: Maian Support v5.0 Released
Posted on: 1 February 2025
About
We have been online now for over 24 years. We were formerly Maian Script World, but in 2021 rebranded as Maian Media. Maian Support is a part of the Maian Media suite of PHP scripts. We hope you like our work.
If you have any feedback or feature requests, please contact us.