Welcome to Maian Support
Support is an integral part of any business and good support helps you to build a solid relationship between you
and your clients. Maian Support helps you to build this confidence by providing easy to use customer support software completely free of charge.
Using standard email communication can be frustrating if emails get lost or flagged by spam filters. By having
your communication in an easy to use online free ticketing system, this helps you to run your online business faster and more
efficiently.
Maian Support is comparable to many of the per-agent help desk software options that are out there. The commercial version unlocks all
the restrictions of the free version, which is required for big organisations that require more feature packed help desk software. A white label
version is also available for anyone wanting to resell and create a custom customer support software solution for their clients.
Why not give Maian Support a try? It might be what you are looking for.
Hope you like this free helpdesk software.
STANDARD FEATURES
The following come as standard in all versions of Maian Support a free helpdesk software solution.
- Free Help Desk Software. Run on your own servers.
- Dispute system so two people can view same ticket.
- Open tickets by email using Imap functions.
- Simple API. Open tickets from any application.
- NO per-agent fees and no subscriptions.
- Standard responses and custom fields.
- Supports SMTP and PHP mail function.
- Clean layout with easy to manage interfaces.
- PHP7 supported.
- Fast, responsive HTML5 system for mobiles / tablets.
Main Features - Maian Support - Free PHP Help Desk software
Dispute System
Allow multiple visitors to view the same ticket. Useful for disputes if you run gaming websites.
Mobile Ready
HTML5 responsive layout for tablets and mobiles via Twitter Bootstrap. Happy buyers on all platforms.
Open Tickets by Email
Via Imap functions. Just give out a support email address and the system takes care of the rest.
Powerful API
Powerful API to open tickets from other applications or custom built forms. More info here.
Custom Fields
Add custom fields to your ticket creation page to capture specific data from customers.
Standard Responses
Cut down on your support time with standard responses, a great time saver for repeat questions.
Knowledge Base
Questions and answers knowledge base for frequently asked questions. Can be grouped into categories.
Feature Packed
Loads of other features, including ticket merging, import routines and ticket account areas.
Testimonials - Maian Support - Free PHP Ticketing System
Lucky for me I stumbled onto Maian Support and found David Ian Bennett. I do not know if Maian is a good support system or not, it does not really matter. What I do know is that David offers the best support and services I have ever received. I have asked him endless questions (some of them really stupid) and he never gives up....his patience is endless.
I do not know David, we have never met and I have never spoken to him on the phone. For me, David is just a guy who really does give you "a helping hand" when you need it.
Kudos to you David, you deserve it!
Recent Support Forum Posts - Maian Support - Customer Support Software
How to make Webbrowsers save the login credentials?
Page loader/ page redirection issue
Email Notification has no content in HTML part.
Show assigned supporters on list view (e.g. Open Tickets)
Filtering tickets of a specific supporter is not possible (error403)
html/pagination pagination directory not exist
Suggestions for a more efficient ticket view
Ticket history: IMAP-Reply not logged correctly
Email Digest: Some proposals / solutions for problems we encountered
Reply (via IMAP): Only text up tospecial symbol (e.g. Smiley) is saved