Free Licence Information
All features are standard in the free version with a few limitations on certain features, which are shown in the menu. You can try the free version first to make sure the system works ok for you.
Editable files and template files
Commercial or personal use
Non priority support.
Copyright removal
100% source code access
Note that the free version limits may change with future versions.
Please contact us if you have any questions. Maian Support is protected by U.K copyright laws.
- Free Limits
-
Max Departments (5)
Max Imap Accounts (1)
Max Custom Fields (2)
Max Admin Staff (2)
Max Standard Responses (30)
Max FAQ Categories (3)
Max FAQ Questions (30)
Max Attachments Per Ticket (1)
Max Pages (3)
Personal Support (No)
Links in Emails (Yes)
Links in Footers (Yes)
- Other Licences
-
Standard Licence Info
White Label Licence Info
Help & Support
Friendly product support directly from the developers. We know our products better than anyone else. We do not outsource support.
Fast & Responsive
All our scripts offer a responsive design for small screens so you can manage your installations from anywhere.
Self Hosted
All our scripts are self hosted, it is not a subscription service or SaaS. Host on your own servers for piece of mind and security.
Perpetual Licences
All commercial script upgrades are a perpetual licence. You only pay once regardless of future upgrades. White label also available. See pricing.
Free Forever
All free versions of our scripts remain free with no ads, advertising or pop up purchase reminders. Use it as long as you like.
Custom Built
All our scripts are custom built from scratch using the latest technology. We don't use CMS systems or frameworks which may be targetted by hackers.
Maian Support - Screenshots
User Tickets
Admin Control Panel
Ticket Statuses
Standard Responses
Admin Open Tickets
Admin View Ticket
Open Ticket
User Control Panel
Priority Levels
Click images for larger previews (view full size image in new tab for larger). Or check the demo here.
Maian Support - Selected Features
Dispute System
Allow multiple visitors to view the same ticket. Useful for disputes if you run gaming websites.
Custom Fields
Add custom fields to your ticket creation page to capture specific data from customers.
Open Tickets by Email
Via Imap functions. Just give out a support email address and the system takes care of the rest.
Standard Responses
Cut down on your support time with standard/canned responses, a great time saver for repeat questions.
Knowledge Base
Questions and answers knowledge base for frequently asked questions. Can be grouped into categories.
Feature Packed
Loads of other features, including ticket merging, import routines and ticket account areas.
Maian Support - Purchase Options
Restricted
FREE
No popups, no spyware and no advertising. Use as long as you like with no expiry.
DOWNLOAD
Free Licence Info.
Commercial
£39.95
Single domain licence and unlimited sub domains of the same primary domain. One off payment and all future upgrades free, regardless of version or updates.
BUY NOW
Standard Licence Info.
White Label
£599.00
Install on as many domains as you like and remove all links back to our product or website. Or sell as your own script (T&C apply). One off payment. Includes up to the purchased version ONLY. No free upgrades.
BUY NOW
White Label Licence Info.
All prices in GBP Pound Sterling. Standard licence 30 day money back guarantee. White label subject to agreement.
Please contact us if you have any questions or need help installing. Thank you.
Maian Support - Testimonials
I would firstly like to thank you on the time and effort spent on this product. I think it is awesome. ..... (Read More)
Your support script has been a complete life saver for me, handling 100's of tickets in a completely professional way. ..... (Read More)
You guys really nailed it with the tickets becoming disputes. Really clever. As far as I know, not a single Help Desk app has this feature and it is e ..... (Read More)
Thank you so very much for the best helpdesk program available. The responsive design is the main reason I chose this one, and loving the simplicity o ..... (Read More)
If you have a testimonial you would like to send us, please use the contact option.
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Maian Media
News: Changes to White Label Licences
Posted on: 4 February 2025
News: Maian Journal v6.0 Released
Posted on: 2 February 2025
News: Maian Support v5.0 Released
Posted on: 1 February 2025
About
We have been online now for over 24 years. We were formerly Maian Script World, but in 2021 rebranded as Maian Media. Maian Support is a part of the Maian Media suite of PHP scripts. We hope you like our work.
If you have any feedback or feature requests, please contact us.