Latest Updates
The next release of Maian Support is being prepared. Details below:
New in v5.0
- Added Support For Nette Utils (4.0.5)
- Added official support for PHP8.3 & 8.4
- Added wysiwyg editor formatting to admin mailbox
- Added Improvements to CSRF tokens
- Min PHP Version Is Now 8
- Added Support For Latte PHP Template Engine (3.0.20)
Updated or Removed
- Script docs updated, broken links updated or removed
- Updated PHPmailer Email Sending Library (6.9.3)
- Updated Nette Tracy PHP debugging system (2.10.9)
- Updated Trumbowyg WYSIWYG editor (2.27.3)
- Updated Bootbox JS plugin (6.0)
- Updated Mobile Detection Class (4.8.09)
- Removed backup cron job, you should backup your servers db with rsync
- Removed BBCode legacy support & BBCode support
- Removed Savant3 PHP Template Engine
Bug Fixes
- Fixed single attachment issue for the create tickets API
- Fixed prismjs css formatting in html emails
- Fixed incorrect message if voting system was not enabled
Please do not contact us asking about a release date. See the release ETA above.
Subscribe to the newletter for news and information regarding releases, thank you.
- New Version: 5.0
- Last Update: 18 January 2025
- Status: In Development
- Release ETA: Jan 2025
- Newsletter: Subscribe Here
Help & Support
Friendly product support directly from the developers. We know our products better than anyone else. We do not outsource support.
Fast & Responsive
All our scripts offer a responsive design for small screens so you can manage your installations from anywhere.
Self Hosted
All our scripts are self hosted, it is not a subscription service or SaaS. Host on your own servers for piece of mind and security.
Perpetual Licences
All commercial script upgrades are a perpetual licence. You only pay once regardless of future upgrades. White label also available. See pricing.
Free Forever
All free versions of our scripts remain free with no ads, advertising or pop up purchase reminders. Use it as long as you like.
Custom Built
All our scripts are custom built from scratch using the latest technology. We don't use CMS systems or frameworks which may be targetted by hackers.
Maian Support - Screenshots
Ticket Statuses
User Control Panel
Priority Levels
Standard Responses
User Tickets
Admin Open Tickets
Admin Control Panel
Admin View Ticket
Open Ticket
Click images for larger previews (view full size image in new tab for larger). Or check the demo here.
Maian Support - Selected Features
Dispute System
Allow multiple visitors to view the same ticket. Useful for disputes if you run gaming websites.
Custom Fields
Add custom fields to your ticket creation page to capture specific data from customers.
Open Tickets by Email
Via Imap functions. Just give out a support email address and the system takes care of the rest.
Standard Responses
Cut down on your support time with standard/canned responses, a great time saver for repeat questions.
Knowledge Base
Questions and answers knowledge base for frequently asked questions. Can be grouped into categories.
Feature Packed
Loads of other features, including ticket merging, import routines and ticket account areas.
Maian Support - Purchase Options
Restricted
FREE
No popups, no spyware and no advertising. Use as long as you like with no expiry.
DOWNLOAD
Free Licence Info.
Commercial
£39.95
Single domain licence and unlimited sub domains of the same primary domain. One off payment and all future upgrades free, regardless of version or updates.
BUY NOW
Standard Licence Info.
White Label
£599.00
Install on as many domains as you like and remove all links back to our product or website. Or sell as your own script (T&C apply). One off payment and all future upgrades free, regardless of version or updates.
BUY NOW
White Label Licence Info.
All prices in GBP Pound Sterling. Standard licence 30 day money back guarantee. White label subject to agreement.
Please contact us if you have any questions or need help installing. Thank you.
Maian Support - Testimonials
I would firstly like to thank you on the time and effort spent on this product. I think it is awesome. ..... (Read More)
I have been developing web sites since the 90s. I have several of your scripts and decided it's time to send you a testimonial which I feel you rightl ..... (Read More)
I have really respected the Maian Help Desk system after one of our IT staff researched and recommended it in 2015. We have been using it ever since, ..... (Read More)
Your support script has been a complete life saver for me, handling 100's of tickets in a completely professional way. ..... (Read More)
If you have a testimonial you would like to send us, please use the contact option.
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About
We have been online now for over 24 years. We were formerly Maian Script World, but in 2021 rebranded as Maian Media. Maian Support is a part of the Maian Media suite of PHP scripts. We hope you like our work.
If you have any feedback or feature requests, please contact us.