Features: Maian Support - FREE PHP Support Ticket System for Personal or Business Use

Features

Maian Support is free software with no nag screens, ads or spyware. It can be used for an unlimited time at no further cost. A commercial licence is also available, which unlocks all the functionality of the software and also includes copyright removal. If you like Maian Support, you may want think about this licence to show your support for continued development. Thank you!

Main Features List (Certain features are restricted in the Free Version)

• Easy to install support ticket system written in PHP/MySQL • Multiple users with access levels • Multiple departments • Fully searchable knowledge base with categories and ajax based voting system • Validates as XHTML Strict. Virtually tableless design • Template based for easy site integration • E-mail templates for easy editing • SMTP mail options • Ability to start tickets via e-mail (uses IMAP functions) • Multiple attachments with file/size restrictions • Ticket portal to view tickets by e-mail address • Search tickets in portal • Option for visitors to change passwords • Standard (or canned) responses to speed up response times • Batch import standard responses and knowledge base entries • Options for admin to reset passwords and transfer tickets between e-mail accounts • Option for admin to merge tickets • Message option to easily contact other support team members • Search function to locate tickets • Option to auto close tickets that have had not been replied to • Admin entry log to monitor log in activity • View user replies • Graphical statistics for tickets/replies • User graphical statistics for replies