Features: Maian Support - FREE PHP Support Ticket System for Personal or Business Use - Ticket & Dispute System

Features

Maian Support is free software with no nag screens, ads or spyware. It can be used for an unlimited time at no further cost. A commercial licence is also available, which unlocks all the functionality of the software and also includes copyright removal. If you like Maian Support, you may want think about this licence to show your support for continued development. Thank you!

Main Features List (Certain features are restricted in the Free Version)

• Easy to install support ticket system written in PHP/MySQL • Multiple admin users with access levels / delete priorities • Multiple departments • Fully searchable F.A.Q with categories, sub categories, attachments and ajax based voting system • Validates as XHTML Strict. Clean, tableless design to meet modern standards. • Template based for easy site integration • E-mail templates for easy editing • SMTP mail options • Ability to start tickets via e-mail (uses IMAP functions) • Dispute system so multiple people can respond to same ticket • Multiple attachments with file/size restrictions • Ticket portal to view tickets by e-mail address • Custom fields to capture additional form information • Notepad option for admin to make backend notes about tickets • Open tickets via XML-RPC data post API. Any application/device that can trigger XML posts can open tickets • Search tickets in portal • Supports BBCode for text formatting and video display via YouTube/Vimeo • Option for visitors to change passwords • Standard (or canned) responses to speed up response times • Batch import standard responses and F.A.Q entries • Options for admin to reset passwords and transfer tickets between e-mail accounts • Option for admin to merge tickets • Reports overview for total tickets • Message option to easily contact other support team members • Search function to locate tickets • Option to auto close tickets that have had not been replied to • Admin entry log to monitor log in activity • Easily backup database from administration area • Unlimited priority levels • View user replies • Graphical statistics for tickets/replies • User graphical statistics for replies • Daily email digest for support admin (Commercial only)