Welcome to Maian Support
Support is an integral part of any business and good support helps you to build a solid relationship between you
and your clients. Maian Support helps you to build this confidence by providing an easy to use support system
completely free of charge.
Using standard email communication can be frustrating if emails get lost or flagged by spam filters. By having your communication in an easy to use ticket area, this helps you to run your online business faster and more efficiently.
There is a professional version that is available if you`d like to have a more full-featured software for your help desk that is comparable to many of the for-pay help desk software types that feature a monthly fee.
Hope you like it.
CRITICAL SECURITY UPDATE
A critical update for ALL versions of Maian Support v3* branch was issued on 10th Dec 2016. This affects all v3* branches ONLY.
The following come as standard in all versions of Maian Support.
- Self hosted system. Run on your own servers.
- Dispute system so two people can view same ticket.
- Open tickets by email using Imap functions.
- Powerful API. Open tickets from any application.
- Standard responses and custom fields.
- Clean layout with easily to manage interfaces.
- PHP7 supported.
- Fast, responsive HTML5 system for mobiles / tablets.
Allow multiple visitors to view the same ticket. Useful for disputes if you run gaming websites.
HTML5 responsive layout for tablets and mobiles via Twitter Bootstrap. Happy buyers on all platforms.
Via Imap functions. Just give out a support email address and the system takes care of the rest.
Add custom fields to your ticket creation page to capture specific data from customers.
Cut down on your support time with standard responses, a great time saver for repeat questions.
Questions and answers knowledge base for frequently asked questions. Can be grouped into categories.
Lucky for me I stumbled onto Maian Support and found David Ian Bennett. I do not know if Maian is a good support system or not, it does not really matter. What I do know is that David offers the best support and services I have ever received. I have asked him endless questions (some of them really stupid) and he never gives up....his patience is endless.
I do not know David, we have never met and I have never spoken to him on the phone. For me, David is just a guy who really does give you "a helping hand" when you need it.
Kudos to you David, you deserve it!